01
Conversation and action are separate but connected
Message text, source query, confirmation and outcome are linked on one timeline; none substitutes for another.
Transaction Records and Auditability in WhatsApp Operations
How to create records that can later explain which data answered a message, which rule applied and whether an action was actually completed.
Prepared by İrfan AksoyPublished Updated
Operational Guide
Transaction Records and Auditability in WhatsApp Operations
How to create records that can later explain which data answered a message, which rule applied and whether an action was actually completed.
02
Write actions need evidence
A workflow that creates an order, appointment or document completes with a request identifier, source result and, where possible, document number.
03
Retain access records with minimum data
Who accessed which record, when and under what authority is tracked without copying unnecessary personal data.
04
Failure is an outcome too
Timeouts, connection losses and rule rejections are retained; a failed action is never described as successful.
Product evidence
Product screen, workflow example and technical control
This screen shows the real Meta Reva management layer. Data scope, action authority and failure scenarios are verified in writing during implementation.
The conversation on the right is illustrative; it shows the intended flow, not a customer claim or result.
Pre-live validation
Source data, permission limits, repeated requests, failed writes and agent handoff are validated together.
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