What is Meta Reva and how does it empower B2B operations?

Meta Reva is an enterprise WhatsApp operations platform that connects WhatsApp directly to Logo, Mikro, Netsis, and major ERP systems to automate B2B ordering, account statements, real-time inventory queries, and field sales workflows.

How are WhatsApp orders synchronized with ERP systems?

When a client or distributor submits an order via WhatsApp, Meta Reva instantly verifies credit limits, reserves stock atomically in your ERP, and generates verified sales orders in real time.

How does automated PDF account statement delivery work?

Authorized customers can request their balance or ledger statements via WhatsApp. Meta Reva fetches the ledger from your ERP, generates a secure PDF, and delivers it instantly within seconds.

Is Meta Reva a chatbot?

No. Meta Reva is not a generic conversation bot; it is a full-fledged enterprise WhatsApp B2B operations platform integrating ERPs, inventory locks, ledgers, and seamless live representative handoffs.

Which ERP systems are supported by Meta Reva?

Meta Reva seamlessly integrates with Logo (Go3, Tiger), Mikro ERP, Netsis, Parasut, SAP, and custom SQL / REST API ERP platforms.

Preserve Context from Service Booking to Vehicle Collection

Customers open a request using the registration or vehicle details, choose a time, check maintenance status and see completed work in the same WhatsApp history.

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Service adviser reviewing a customer request in a modern automotive workshop

The workflow in practice

Service Status Is Read from the Work Order, Not Guessed

“Your vehicle is ready” should be sent only when the work order and release status say so.

Match Vehicle and Customer

Registration, VIN or account details resolve to the correct service history.

Verify Capacity

Appointments follow workshop and technician availability.

Use the Work Order as Source

Status and pricing come from authorised records, not inference.

What Might the Customer Write?

“Is there a Friday morning slot for the 60,000 km service on vehicle 34 ABC 123?”

Critical Check

Vehicle, customer, service package, workshop capacity and estimated duration are verified.

Resulting Action

The appointment becomes a service record, while intake and status updates remain tied to the work order.

Where Human Handoff Is Needed

Additional faults, price approval, warranty assessment and safety risks pass to a service adviser.

Sample WhatsApp Flow

Customer: “Do the brake pads need replacing too?” Meta Reva: “A service adviser must decide after inspecting the vehicle. I can add your note to the work order.”