This Privacy Policy explains how personal data is processed when you visit the Meta Reva website, contact us, request a demo or use services provided under a separate agreement.
1. Our Role
Meta Reva acts as a data controller where it determines the purposes and means of processing, such as website, communication and commercial relationship activities. For operational data processed on a customer’s documented instructions, Meta Reva may act as a data processor. The parties’ respective responsibilities may also be defined in a service or data-processing agreement.
2. Categories of Personal Data
- Identity and contact data: Name, company, role, email address, telephone and WhatsApp number.
- Request and commercial data: Demo, quotation, support and contact requests; correspondence and contract-related records.
- Technical and security data: IP address, browser and device information, access time, page and event logs, security and error records.
- Operational data: Authorised product, inventory, pricing, order, account and conversation data processed within configured workflows.
- Preference data: Language, cookie and communication preferences.
3. Purposes of Processing
- Responding to requests and managing demo, discovery, quotation and support processes.
- Establishing and performing contracts and delivering configured services.
- Operating authorised WhatsApp, ERP and accounting workflows.
- Protecting accounts, integrations and systems; detecting misuse and investigating incidents.
- Meeting accounting, legal, regulatory and evidentiary obligations.
- Improving service quality and measuring website performance where legally permitted.
4. Legal Grounds
Depending on the processing activity and applicable law, data may be processed because it is necessary to perform or enter into a contract, comply with a legal obligation, establish or protect a right, pursue a legitimate interest that does not override fundamental rights, or because valid consent has been obtained. Special-category data is not intentionally requested unless a lawful and documented need exists.
5. Collection Methods
Data may be collected through website forms, email, telephone, WhatsApp, meetings, service interfaces, authorised integrations, cookies or similar technologies, and system logs. Please do not send unnecessary personal or special-category data through free-text fields.
6. Recipients and International Transfers
Data may be shared, only to the extent required, with hosting, infrastructure, security, communication, analytics and professional service providers; authorised customer personnel; and competent public authorities. WhatsApp/Meta and other third-party platforms are governed by their own terms and privacy practices. International transfers are handled using the safeguards, contractual mechanisms or consent requirements provided by applicable law.
7. Retention
Data is retained for the period required by the relevant purpose, contract, limitation period and statutory obligation. When the applicable period ends, data is deleted, destroyed or anonymised in accordance with operational and legal requirements.
8. Security
We apply proportionate technical and organisational measures such as access controls, authorisation, logging, backups, system monitoring and secure integration practices. No internet-based service can provide an absolute security guarantee.
9. Your Rights and Requests
Subject to applicable data-protection law, you may request information about processing, access, correction, deletion or restriction; object where permitted; withdraw consent without affecting prior lawful processing; and submit a complaint to the competent authority. Requests should identify the applicant and the right being exercised. We may request additional information where necessary to verify identity and protect third-party data.
10. Changes and Contact
We may revise this policy when services, processing activities or legal requirements change. The current version is published on this page. Privacy and data-protection requests may be submitted through the contact details below.
Email: info@metareva.com
Phone: +05325498861