What is Meta Reva and how does it empower B2B operations?

Meta Reva is an enterprise WhatsApp operations platform that connects WhatsApp directly to Logo, Mikro, Netsis, and major ERP systems to automate B2B ordering, account statements, real-time inventory queries, and field sales workflows.

How are WhatsApp orders synchronized with ERP systems?

When a client or distributor submits an order via WhatsApp, Meta Reva instantly verifies credit limits, reserves stock atomically in your ERP, and generates verified sales orders in real time.

How does automated PDF account statement delivery work?

Authorized customers can request their balance or ledger statements via WhatsApp. Meta Reva fetches the ledger from your ERP, generates a secure PDF, and delivers it instantly within seconds.

Is Meta Reva a chatbot?

No. Meta Reva is not a generic conversation bot; it is a full-fledged enterprise WhatsApp B2B operations platform integrating ERPs, inventory locks, ledgers, and seamless live representative handoffs.

Which ERP systems are supported by Meta Reva?

Meta Reva seamlessly integrates with Logo (Go3, Tiger), Mikro ERP, Netsis, Parasut, SAP, and custom SQL / REST API ERP platforms.

Stay on WhatsApp from Discovery through Returns

Customers ask about products, compare options, order, move to a secure payment page, then return to the same conversation for delivery, returns or exchanges.

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Retail operations team preparing an e-commerce order

The workflow in practice

After-Sales Experience Matters as Much as the Sale

Sending customers elsewhere after checkout breaks context. Once identity and order are verified, the journey should continue from the same history.

Find the Product

Preferences and intended use resolve against the catalogue.

Complete the Order

Inventory, delivery and secure payment redirection remain in one context.

Do Not Lose After-Sales Context

Shipping, returns and exchanges stay connected to the original order.

What Might the Customer Write?

“Can I exchange the shoes I bought last week for size 39?”

Critical Check

Order ownership, exchange window, item condition, stock and campaign terms are checked.

Resulting Action

An eligible request becomes a return or exchange record, with label or next-step guidance.

Where Human Handoff Is Needed

Damage review, hygiene products, campaign exceptions and refund decisions pass to the team.

Sample WhatsApp Flow

Customer: “Do you have size 39?” Meta Reva: “The same colour is available in 39 and your order is within the exchange window. Shall I open the exchange request?”