Create the order in WhatsApp and post it to your system

Units, cases, packs, metres or kilograms: the customer speaks in their terms, the system checks the commercial equivalent and turns the approved summary into an order record.

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Direct definition

What Is a WhatsApp Cart and Ordering Workflow?

It is not a product list followed by “Do you confirm?” Quantity, unit, price, stock, address and ordering authority are checked together.

Primary source: Meta Reva product and integration documentation.

Connected workflow

WhatsApp Cart and Ordering

Customers add products to a cart, confirm quantity and unit rules, review the order summary and complete approval in the same conversation.

Capabilities

What this workflow can do

Units, packs, cases, metres and kilograms

Quantity and commercial unit remain together; cases are never silently converted into units.

Cart updates and order summary

The customer can amend, remove or request a fresh summary, with each step retained.

Recording the confirmed order

An order is complete only after the final summary is approved and the source system accepts the posting.

Controlled delivery

How implementation works

We define required order fields, unit conversions and the final confirmation wording, then test concurrent stock and failed-posting scenarios.

ScopeDefine data sources, users and permissions.
ConfigureMap WhatsApp steps to ERP and operating rules.
ValidateTest normal, uncertain and failure scenarios.
Go liveRelease with monitoring and agent handoff controls.

Clear answers about boundaries, data and human handoff.

What we clarify before implementation

What data does WhatsApp Cart and Ordering require?

We define required order fields, unit conversions and the final confirmation wording, then test concurrent stock and failed-posting scenarios.

Where should this workflow stop?

An order is complete only after the final summary is approved and the source system accepts the posting.

Can it work with our current system?

The workflow needs an API, secure database access, file exchange or an existing service layer. We do not claim automation before a viable technical path is confirmed.

Show us how the work runs today and we will define a practical first scope together.