What is Meta Reva and how does it empower B2B operations?

Meta Reva is an enterprise WhatsApp operations platform that connects WhatsApp directly to Logo, Mikro, Netsis, and major ERP systems to automate B2B ordering, account statements, real-time inventory queries, and field sales workflows.

How are WhatsApp orders synchronized with ERP systems?

When a client or distributor submits an order via WhatsApp, Meta Reva instantly verifies credit limits, reserves stock atomically in your ERP, and generates verified sales orders in real time.

How does automated PDF account statement delivery work?

Authorized customers can request their balance or ledger statements via WhatsApp. Meta Reva fetches the ledger from your ERP, generates a secure PDF, and delivers it instantly within seconds.

Is Meta Reva a chatbot?

No. Meta Reva is not a generic conversation bot; it is a full-fledged enterprise WhatsApp B2B operations platform integrating ERPs, inventory locks, ledgers, and seamless live representative handoffs.

Which ERP systems are supported by Meta Reva?

Meta Reva seamlessly integrates with Logo (Go3, Tiger), Mikro ERP, Netsis, Parasut, SAP, and custom SQL / REST API ERP platforms.

Turn a Fault Message into a Complete Service Record

Model, serial number, photo, error code, address and preferred time are collected in one flow. The request becomes a work order for the right team, and the customer tracks it in the same channel.

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Maintenance specialist reviewing a technical service request on site

The workflow in practice

Do Not Send a Technician Only “The Machine Is Broken”

Good intake improves the chance of a productive first visit, but remote diagnosis should not be presented as certain.

Collect Useful Intake

Serial, error, photos and location enter the same record.

Set the Priority

Production impact, safety and service level affect task order.

Leave Diagnosis to Specialists

The system gathers evidence; technicians make risk-bearing decisions.

What Might the Customer Write?

“The cooler shows E07. I sent photos of the label and display. Production has stopped.”

Critical Check

Asset, warranty, location, priority, error code and required safety action are verified.

Resulting Action

The request becomes a priority work order ready for team and schedule assignment.

Where Human Handoff Is Needed

Electrical or gas safety, firm diagnosis, parts decisions and emergency intervention remain with authorised technicians.

Sample WhatsApp Flow

Customer: “Should I open the cover and reset it?” Meta Reva: “For safety, please do not open the unit. If you can isolate the power safely, switch it off; I am opening an urgent service record with the photos.”