Scope your ERP & WhatsApp integration with
our team

No—and we would not recommend trying. Workflows with reliable data, clear rules and verifiable outcomes are good candidates. Bespoke pricing decisions, clinical judgement and exceptional approvals should remain with people.

Usually the goal is to connect the existing system safely, not replace it. If there is no API, database or other viable access method, we assess feasibility first and narrow the scope honestly when a reliable connection cannot be built.

In the appropriate workflow, the customer adds products to a cart and confirms quantities and delivery details. Meta Reva then posts the order to the ERP after inventory checks and required approvals.

Customers can describe the product in their own words, including dimensions or intended use. The system matches that language to catalogue data and asks a short clarification when needed.

Transaction limits, validation steps, and handoff conditions are defined in advance. Requests outside the permitted scope or confidence threshold are transferred to the relevant team instead of being completed automatically.

Yes. The conversation can be handed over when the customer asks or a defined rule is triggered. The representative sees the previous messages and operational context and continues without making the customer repeat the issue.

We first review your current WhatsApp, ERP, product, account, and order workflows. We then define the integration scope, business rules, pilot scenarios, and a controlled go-live plan.

Data processing is defined clearly according to the project scope, services used, and contractual requirements. Authorisation, logging, access boundaries, and retention policies are configured around your security requirements.

You can try a sample customer workflow through the demo WhatsApp line or speak with our company representative to review scenarios suited to your ERP and operating model.