What is Meta Reva and how does it empower B2B operations?

Meta Reva is an enterprise WhatsApp operations platform that connects WhatsApp directly to Logo, Mikro, Netsis, and major ERP systems to automate B2B ordering, account statements, real-time inventory queries, and field sales workflows.

How are WhatsApp orders synchronized with ERP systems?

When a client or distributor submits an order via WhatsApp, Meta Reva instantly verifies credit limits, reserves stock atomically in your ERP, and generates verified sales orders in real time.

How does automated PDF account statement delivery work?

Authorized customers can request their balance or ledger statements via WhatsApp. Meta Reva fetches the ledger from your ERP, generates a secure PDF, and delivers it instantly within seconds.

Is Meta Reva a chatbot?

No. Meta Reva is not a generic conversation bot; it is a full-fledged enterprise WhatsApp B2B operations platform integrating ERPs, inventory locks, ledgers, and seamless live representative handoffs.

Which ERP systems are supported by Meta Reva?

Meta Reva seamlessly integrates with Logo (Go3, Tiger), Mikro ERP, Netsis, Parasut, SAP, and custom SQL / REST API ERP platforms.

Manage shipment requests with address, location and tracking data

Customers create shipments, share an address or live location, set delivery preferences and track movement on WhatsApp. When an exception occurs, operations take over the same record.

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Logistics team managing shipment status at a distribution centre

The workflow in practice

In Logistics, Exception Handling Makes the Difference

Address not found, recipient absent, damage, delay or delivery change: a sound system knows what to say and who should own the next action.

Verify the Shipment

Tracking information resolves to the right customer and record.

Apply Change Rules

Address and timing preferences update only when carrier status allows.

Give Exceptions an Owner

Loss, damage and delay become owned operational work.

What Might the Customer Write?

“My parcel is out for delivery, but I will not be there today. Can we move it to tomorrow?”

Critical Check

Shipment ownership, current status, route, change window and carrier rules are verified.

Resulting Action

The delivery preference is updated when allowed; otherwise an operations request is created.

Where Human Handoff Is Needed

Damage, loss, customs, proof-of-delivery disputes and off-route changes pass to the team.

Sample WhatsApp Flow

Customer: “Can I change the location to here?” Meta Reva: “Your shipment is already out for delivery, so the address cannot be changed automatically. I can send your location to operations and open a callback record.”