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Turn WhatsApp into the Wholesale Order Desk

Dealers ask about stock, account pricing, case quantities, terms, dispatch and balances. Meta Reva answers from authorised records and moves approved orders into the system without sending the team across multiple screens.

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Wholesale team managing inventory and orders in a distribution warehouse
The workflow in practice

Dealers Want Speed; Commercial Rules Still Apply

The WhatsApp conversation becomes faster, but account pricing, discounts, minimum orders and warehouse rules still come from the source system.

01

Protect Account Pricing

Each dealer sees only its authorised pricing, discounts and terms.

02

Keep Units Explicit

Units, packs, cases, metres and kilograms are never silently interchanged.

03

Turn Approval into a Record

The confirmed cart does not stay trapped in chat; it becomes an order or owned task.

Realistic industry examples

WhatsApp workflows for this industry

What Might the Customer Write?

“Do you have eight cases of item 1064 in the Istanbul warehouse, and when can it ship at my price?”

Critical Check

The correct account, warehouse, commercial unit, price list and dispatch permission are verified together.

Resulting Action

The approved cart becomes a sales order or a sales task awaiting authorisation.

Where Human Handoff Is Needed

Special discounts, credit-limit exceptions, uncertain lead times and stock conflicts go to the account manager.

Sample WhatsApp Flow

Customer: “Add five cases of the 22 mm item I bought last month.” Meta Reva: “I matched your account and previous order. Five cases are available in Istanbul. Shall I show the subtotal at your account price?”

Find the Repetitive Work in Your Operation

Let us start with the requests your team answers and copies into another system every day.

Discuss Your Process