These Terms govern access to the Meta Reva website and, unless a separate written agreement applies, use of the services. A signed proposal, order form, service agreement, data-processing agreement or service-level agreement prevails where it conflicts with these general Terms.
1. Eligibility and Authority
By using the website or requesting services on behalf of an organisation, you confirm that you have authority to act for that organisation and that the information you provide is accurate and current.
2. Service Scope
Meta Reva connects authorised WhatsApp workflows with ERP, accounting, catalogue, inventory, pricing, order and account processes. Available features, integration method, limits, implementation work, support and service levels are defined in the applicable commercial agreement. Website descriptions are informational and do not create a guarantee that every feature is available for every system.
3. Customer Responsibilities
- Maintain lawful access to WhatsApp Business, ERP, accounting and other connected systems.
- Configure user permissions, protect credentials and promptly report suspected unauthorised access.
- Ensure that customer data, messages, templates, campaigns, prices and instructions supplied to the service are lawful, accurate and authorised.
- Obtain notices, permissions and consents required for electronic communications, personal-data processing and commercial messages.
- Review approvals, exceptional cases and outputs requiring human judgement.
- Not misuse, probe, disrupt, overload, reverse engineer or circumvent security or usage limits.
4. Third-Party Platforms and Integrations
WhatsApp/Meta, ERP vendors, hosting, payment, messaging and other third-party services are independent services governed by their own terms, availability and technical rules. Changes, restrictions or interruptions imposed by a third party may affect a workflow. Meta Reva is not responsible for a third party’s independent systems or decisions, but will use reasonable efforts within the agreed scope to manage supported integrations.
5. Fees and Payment
Fees, taxes, billing periods, usage limits, third-party charges and payment terms are stated in the applicable proposal or agreement. Late payment may result in suspension after any notice required by the agreement or law.
6. Intellectual Property and Feedback
Meta Reva and its licensors retain rights in the platform, software, interfaces, documentation, designs and trademarks. The customer retains rights in its data, catalogues and materials. The customer receives only the limited, non-transferable right to use the service during the agreed term. Feedback may be used to improve the service without disclosing confidential customer information.
7. Confidentiality and Data Protection
Each party must protect the other party’s confidential information and use it only for the agreed purpose. Personal data is handled under the Privacy Policy and, where applicable, the parties’ data-processing agreement. The customer remains responsible for the lawfulness and accuracy of data submitted under its control.
8. Availability, Changes and Support
Services may be updated for security, compatibility, legal or operational reasons. Planned maintenance, third-party services, customer systems, connectivity and events outside reasonable control may affect availability. Any binding availability or response commitment applies only if expressly stated in a service-level agreement.
9. Suspension and Termination
Access may be suspended where reasonably necessary to address a security risk, unlawful use, material breach, non-payment or harm to systems or third parties. Termination, notice, data return and deletion are governed by the applicable agreement and mandatory law.
10. Disclaimers and Liability
Except for express commitments in a written agreement and rights that cannot legally be excluded, the website and service are provided on an “as available” basis. Automated outputs should be reviewed where commercial, financial or legal consequences require human judgement. Liability, exclusions and caps are governed by the applicable agreement and mandatory law.
11. Force Majeure
Neither party is responsible for delay caused by events beyond reasonable control, including widespread network failure, governmental action, natural disaster, labour disruption or a material third-party platform outage, provided that required mitigation and notice obligations are followed.
12. Governing Law, Changes and Contact
These Terms are governed by the laws of the Republic of Türkiye, without restricting mandatory rights or jurisdiction rules. We may revise these general Terms for legal, security or service changes; the current version is published on this page. Questions may be submitted through the contact details below.
Email: info@metareva.com
Phone: +05325498861