Live availability and capacity checks
Availability is checked again before final posting; a stale result cannot create a booking.
Complete Appointments and Reservations on WhatsApp
The customer sends a preferred date, branch, practitioner, room or table. Availability is checked live, and the confirmed record can be created, changed or cancelled in the same conversation.
Solution Definition
What Are WhatsApp Appointments and Reservations?
It goes beyond reading empty calendar slots. Service duration, capacity, prepayment, cancellation limits and special requests must work together.
Primary source: Meta Reva product and integration documentation.
Connected workflow
From message to completed workflow
The customer stays in WhatsApp while availability, identity, data and operating-rule checks run across the relevant systems.
Core workflows
What this workflow can do
Create, change and cancel workflows
Changes and cancellations apply only to the correct record and within permitted time limits.
Reminders and additional service requests
Reminders, preparation details and extras remain tied to the same reservation record.
Governed Delivery
How implementation works
We map the scheduling or reservation system, capacity rules and identity checks, with particular attention to double booking and late changes.
- Define the scopeIdentify systems, users, data fields and success criteria.
- Design the workflowMap WhatsApp steps to validation, operating rules and system actions.
- Validate with real scenariosTest normal, incomplete, uncertain, unauthorised and failure cases.
- Release under controlGo live with monitoring, audit records, agent handoff and an improvement loop.
Clear answers about boundaries, data and human handoff.
What we clarify before implementation
What data does WhatsApp Appointments and Reservations require?
We map the scheduling or reservation system, capacity rules and identity checks, with particular attention to double booking and late changes.
Where should this workflow stop?
Reminders, preparation details and extras remain tied to the same reservation record.
Can it work with our current system?
The workflow needs an API, secure database access, file exchange or an existing service layer. We do not claim automation before a viable technical path is confirmed.
Show us how the work runs today and we will define a practical first scope together.
