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WhatsApp Operations by Industry

Every industry has different data sources, approval steps and exceptions. Meta Reva configures the workflow around your real operation rather than generic replies.

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Industries

Explore the Workflow for Your Industry

See how product, pricing, ordering, appointment, reservation, service and tracking workflows adapt to your industry.

01

Turn WhatsApp into the Wholesale Order Desk

Dealers ask about stock, account pricing, case quantities, terms, dispatch and balances. Meta Reva answers from authorised records and moves approved orders into the system without sending the team across multiple screens.

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02

Manage dealer requests with live production and sales data

Capture availability, planned production, technical fit, quotation and pre-order requests on WhatsApp without promising dates the data cannot support.

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03

Help customers find the right part—even without a part number

Vehicle, VIN details, engine variant, old part number or a photo: Meta Reva matches scattered clues against the catalogue without selling an uncertain part as exact.

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04

Manage dimensions, colours and dealer terms in one order

Across large catalogues, customers often speak in dimensions, finish, colour and application rather than codes. Meta Reva connects that language to catalogue and account terms.

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05

Stay on WhatsApp from Discovery through Returns

Customers ask about products, compare options, order, move to a secure payment page, then return to the same conversation for delivery, returns or exchanges.

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06

Manage the guest journey on WhatsApp, from first enquiry to check-out

Guests ask about availability and price, choose a room and confirm a reservation. Arrival, transfer and additional requests can continue later against the same record.

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07

Manage appointments on WhatsApp. Leave professional judgement to your team.

Customers can choose a service, practitioner, branch and time, change a booking and receive preparation details. Requests needing individual assessment pass to an authorised professional.

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08

Manage shipment requests with address, location and tracking data

Customers create shipments, share an address or live location, set delivery preferences and track movement on WhatsApp. When an exception occurs, operations take over the same record.

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09

Preserve Context from Service Booking to Vehicle Collection

Customers open a request using the registration or vehicle details, choose a time, check maintenance status and see completed work in the same WhatsApp history.

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10

Turn a Fault Message into a Complete Service Record

Model, serial number, photo, error code, address and preferred time are collected in one flow. The request becomes a work order for the right team, and the customer tracks it in the same channel.

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