From sales and appointments to applications and field service, every solution starts with the same question: what work should actually be completed after the customer writes?
Orders, appointments, service requests and account workflows follow different rules. For the customer, the experience stays simple: send a message, confirm and receive the outcome on WhatsApp.
The customer writes in everyday language. Meta Reva checks the matching product, account-specific price and available stock, then records the order after confirmation.
Service duration, staff calendars, branch availability and customer preferences are evaluated together. Once confirmed, the appointment is recorded in the scheduling system.
Photos, location and fault details are collected in one conversation. Region, expertise and schedule are checked before the right service team is assigned.
Authorised users ask for balances, due dates, invoices or shipment status on WhatsApp. The answer comes from current system data and stays within their permissions.
While traditional BI only displays what happened, Intelligent Business analyzes data, understands causes, predicts future demand, and recommends automated operational decisions over WhatsApp.
View Details →Field sales reps query customer risk limits, overdue balance, and maximum authorized discount right in front of the client, then log orders directly into ERP.
View Details →The customer describes what they need, reviews options and checks authorised pricing and stock. They can confirm an order, while bespoke quotations pass to sales without losing context.
View Details →Bring a shared WhatsApp inbox together with customer records, team ownership, follow-up steps and authorised ERP data. Customers stay on WhatsApp while your team sees the next step, source and audit trail in one workspace.
View Details →Units, cases, packs, metres or kilograms: the customer speaks in their terms, the system checks the commercial equivalent and turns the approved summary into an order record.
View Details →Inventory, customer-specific pricing, orders and account data remain in the system of record. Meta Reva uses only authorised data in the correct customer and transaction context.
View Details →When a customer asks for a balance or statement, identity and account matching happen first. The authorised period and document are then shared on WhatsApp with a clear explanation.
View Details →The customer sends a preferred date, branch, practitioner, room or table. Availability is checked live, and the confirmed record can be created, changed or cancelled in the same conversation.
View Details →Information, document, complaint, support and status requests arrive through WhatsApp. The system handles what it can and hands judgement-dependent work to the team with history and a concise summary.
View Details →Required details and documents are collected step by step on WhatsApp. The application is recorded in the relevant system, while its reference and authorised status remain available in the same channel.
View Details →The customer describes the fault, sends a photo and location, and shares a preferred time. The request is recorded in the service system with the right asset, address and team context.
View Details →Meta Reva brings WhatsApp conversations, customer records, responsible teams, follow-up steps and authorised ERP data together in one…
→SolutionCustomers can complete governed sales steps—from product, inventory and price enquiries to cart and order confirmation—inside WhatsApp.
→SolutionCustomers add products to a cart, confirm quantity and unit rules, review the order summary and complete approval in the same…
→SolutionMeta Reva connects WhatsApp conversations with authorised inventory, pricing, order and account data from your ERP or accounting…
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