01
A fault description is not a work order
No team is assigned until device, location, priority, access details and, where applicable, service coverage are clear.
Field-Service Dispatch and Work-Order Tracking on WhatsApp
How to connect a WhatsApp conversation to the right team, address, time and verifiable work order when handling a service request.
Prepared by İrfan AksoyPublished Updated
Operational Guide
Field-Service Dispatch and Work-Order Tracking on WhatsApp
How to connect a WhatsApp conversation to the right team, address, time and verifiable work order when handling a service request.
02
Select the right team with rules
Region, skills, shift, part requirements and current workload are evaluated together.
03
Customers see source-backed status
Appointment, en-route and completion updates remain consistent with the work-order state in the source system.
04
The record closes the work
Work completed, parts used, signature and next recommendation are recorded on the work order when needed; chat alone is not proof.
Product evidence
Product screen, workflow example and technical control
This screen shows the real Meta Reva management layer. Data scope, action authority and failure scenarios are verified in writing during implementation.
The conversation on the right is illustrative; it shows the intended flow, not a customer claim or result.
Pre-live validation
Source data, permission limits, repeated requests, failed writes and agent handoff are validated together.
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