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Use Mikro Data in WhatsApp Workflows

Bring inventory, customer-account, pricing and order data from Mikro into the customer’s WhatsApp request while commercial rules remain in the source system.

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Connected Workflow Operations
Connected workflow

Connected Workflow Operations

Real-time ERP synchronization and verified WhatsApp workflows tailored to your business rules.

01

Verify Access First

We first verify where product, stock, pricing, customer and account records live by company and period.

02

Separate Reads from Writes

Read-only queries and actions that write orders, reservations or customer changes use separate permissions and test plans.

03

Test with Real Data

Rather than relying only on dummy data, we test authorised production-like records for product codes, customer matching, empty results and timeouts.

Operational Capabilities

Use WhatsApp B2B Integration Capabilities

Full bi-directional synchronization between Use ERP and WhatsApp Business API. Execute orders, stock lookups, and financial statements in real time.

01 · Real-Time Stock

Live Stock & Warehouse Lookup in Use

Customers or field reps ask for products in natural language. Meta Reva queries Use tables instantly and returns real-time available stock per warehouse.

02 · Custom Pricing

Account-Specific Pricing & Discount Tiers

General catalog prices are never exposed. Meta Reva identifies the sender and applies the exact price list, tier discount, and payment terms defined in Use.

03 · Automated Orders

Create Official Order Slips in Use from WhatsApp

Approved WhatsApp carts automatically generate verified order slips in Use with line items, tax rates, and warehouse codes—ready for warehouse dispatch.

04 · 24/7 Ledger & PDF

24/7 Statement of Account & Signed PDF Dispatch

Authorized customer contacts query their current ledger balance 24/7 and receive official PDF statements directly in WhatsApp with zero human intervention.

05 · Architecture & Security

Enterprise Connection & Security Protocols for Use

Connect via direct REST API, SQL gateway, or secure on-premise connectors. Read-only query constraints, TLS encryption, and strict token-based authentication ensure your ERP database remains 100% secure.

Technical and operational detail

How it connects and which data it uses

Connection Method

We review Mikro version, deployment model and available services, using an API, service layer or restricted database access where appropriate.

Data Scope

Product cards, warehouse balances, customer accounts, pricing and discounts, orders and account transactions are selected by workflow.

Common Records

Stock cards, warehouses, customer accounts, price lists, order transactions and account movements.

Example Workflow

A dealer asks by product code or description; the correct record is found, account terms are applied and the confirmed order is posted.

Technical Boundary

If discounts or terms cannot be verified from data, the workflow does not invent a price; it hands the case to sales.

What Is Monitored in Production?

Source, company and period, response time and posting outcome remain auditable in the panel.

What Is Monitored in Production?
Other connection guides

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Let Us Review Your Installation

Share the version, access model and priority workflow so we can define a viable connection.

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