Set the Right Expectation Outside Business Hours

The system should not disappear, nor promise that a team is available when it is not. Business hours, public holidays and department calendars determine the reply and task timing.

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Direct definition

What Are Business Hours and Holiday Management?

It is more than one opening-hours table. Branches, departments, services and scheduled tasks may follow different calendars.

Primary source: Meta Reva product and integration documentation.

Connected workflow

Business Hours and Holiday Management

The system considers business hours and public holidays so automated replies, agent handoff and scheduled work follow the appropriate calendar.

Capabilities

What this workflow can do

Detect in-hours and out-of-hours status

The customer is told not only that a team is closed, but when it is expected to reopen where possible.

Communicate the next opening time

Department and branch calendars can apply independently.

Run scheduled reconciliations around the calendar

Scheduled reconciliations and reminders avoid inappropriate holiday timing.

Controlled delivery

How implementation works

We connect real working calendars, holidays and exceptional days, then test nights, weekends and holiday transitions.

ScopeDefine data sources, users and permissions.
ConfigureMap WhatsApp steps to ERP and operating rules.
ValidateTest normal, uncertain and failure scenarios.
Go liveRelease with monitoring and agent handoff controls.

Clear answers about boundaries, data and human handoff.

What we clarify before implementation

What data does Business Hours and Holiday Management require?

We connect real working calendars, holidays and exceptional days, then test nights, weekends and holiday transitions.

Where should this workflow stop?

Scheduled reconciliations and reminders avoid inappropriate holiday timing.

Can it work with our current system?

The workflow needs an API, secure database access, file exchange or an existing service layer. We do not claim automation before a viable technical path is confirmed.

Show us how the work runs today and we will define a practical first scope together.