01
Resolve the customer first
A phone number is not always sufficient. Company, account record, authorised contact and additional verification may need to be combined.
How Do Inventory and Account-Specific Pricing Work on WhatsApp?
See how live inventory, warehouse scope, account pricing, discounts and terms can be presented on WhatsApp without using stale data or the wrong customer context.
Prepared by İrfan AksoyPublished Updated
Operational Guide
How Do Inventory and Account-Specific Pricing Work on WhatsApp?
See how live inventory, warehouse scope, account pricing, discounts and terms can be presented on WhatsApp without using stale data or the wrong customer context.
02
Inventory is not one number
Branch, warehouse, reservation, sales channel and eligibility rules can change the quantity that should be shown.
03
Price comes from the source
List price, account price, discount, terms and currency are not answered until verified in the source system.
04
Stop when uncertain
When multiple products or accounts match, the workflow asks for clarification or hands off instead of inventing certainty.
Product evidence
The conversation on the right is illustrative; it shows the intended flow, not a customer claim or result.
Pre-live validation
Source data, permission limits, repeated requests, failed writes and agent handoff are validated together before launch.
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