Sales & orders
Customers ask for a product by text, photo or voice message, see the price and order on WhatsApp.
- Stock and prices come from your software
- Customer-specific prices and discounts
- Approved orders arrive in your software as sales orders
- Home
- Integrations
- SAP S/4HANA
Connect WhatsApp to SAP S/4HANA.
Your customers write on WhatsApp; Meta Reva reads the answer from SAP S/4HANA's OData APIs and replies in seconds. Stock, price and account information is read from SAP S/4HANA; records are written back only where the access path and your permissions allow it.
- Data stays in SAP S/4HANA
- Remote setup
- No new software
Meta RevaSample conversation
Hi, do you have AX-2207 in stock? What is my price?
From SAP S/4HANA: 48 in stock. Your price with your discount: 1,240.80 ₺ + VAT. How many should I add?
10 please, for tomorrow morning.
I have taken your order. Once our team confirms it, it is entered in SAP S/4HANA. Delivery tomorrow 09:30.
What runs on WhatsApp with SAP S/4HANA
The jobs your customers handle themselves.
Each one reads live data from SAP S/4HANA. You choose where to start.
Customer accounts & statements
Customers ask what they owe, and their account statement arrives on WhatsApp as a PDF.
- Balance, due dates and recent payments
- PDF account statement for the selected period
- Payment reminders
Customer service
Recurring questions are answered automatically; the rest go to your team.
- WhatsApp, Instagram, Telegram on one screen
- Conversations are passed to your team with their history
- Working hours and holiday settings
Owner’s assistant
A daily summary of sales, collections and stock arrives on your phone.
- Ask “What did we sell today?”
- List of overdue collections
- Critical stock alerts
Editions and access
SAP S/4HANA editions and connection paths.
What we look at first: which edition you run and which access path it offers.
Editions
SAP S/4HANA Cloud Public EditionSAP S/4HANA Cloud Private EditionSAP S/4HANA On-Premise
What can be asked on WhatsApp
- Business partner (customer and vendor) master data
- Sales orders and their items
- Invoice and delivery documents (details not verified)
- Data from APIs in finance, purchasing and stock areas
Access paths
- OData APIsSAP publishes S/4HANA APIs on the SAP Business Accelerator Hub, with OData services for areas such as sales orders and business partners. This was compiled from secondary sources, not read directly from official pages.Which APIs are available depends on the edition and permissions; confirm with SAP.
- Communication arrangementIn the Public Edition, external access is opened through a communication scenario, system and user. Only APIs released by SAP can be used.Scenarios are activated with administrator authorization.
- Gateway servicesIn On-Premise and Private Edition, OData services are activated through SAP Gateway. If OAuth 2.0 is used, the service must be activated first.Requires Basis authorization and Gateway configuration.
Worth knowing
- The information here could not be read directly from SAP's official pages and was compiled from secondary sources; confirm with the vendor or your reseller.
- In the Public Edition, access requires a communication arrangement and user; only released APIs can be used.
- In On-Premise and Private Edition, service activation, authorization and network access are handled by the customer's Basis team.
- API usage limits vary by API; license scope (including indirect access) depends on your SAP contract and should be confirmed.
How-to
How to connect SAP S/4HANA to WhatsApp.
- 01
Identify the edition
We identify whether your system is Public, Private or On-Premise, and its release. The edition determines how an API is activated.
- 02
Choose the access route
We find the required OData API on the SAP Business Accelerator Hub. In Public Edition a communication scenario is chosen; in On-Premise, Gateway activation.
- 03
Permissions and read test
A communication user tied to the required scenario, or a read-authorized technical user, is defined. We test with small queries first.
- 04
Go live
Page size and concurrent calls are limited and credentials are stored securely. Written confirmation on licensing and limits is obtained from your SAP partner.
Read the general guide: how to connect WhatsApp to ERP software
Meta Reva is an independent software company and is not an official partner of the vendor. Product names belong to their owners.
FAQ
Questions on your mind, in brief.
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01Which route is used to reach SAP S/4HANA from WhatsApp?
S/4HANA offers OData APIs; the WhatsApp side is built as a separate layer that calls them. Which APIs can be used depends on the edition and permissions, and should be confirmed with SAP.
02How does API access differ between Public Cloud and On-Premise?
In the Public Edition, access is opened with a communication scenario, user and arrangement. In On-Premise and Private Edition, OData services are activated in SAP Gateway.
03Are there quotas or rate limits on S/4HANA APIs?
According to sources, SAP does not publish one general limit; limits are API-specific. Exact limits for your system should be confirmed with SAP or your partner.
04Can Turkey-specific e-document data be queried?
The Turkey-specific scope of the APIs (such as e-invoicing) could not be verified. This should be clarified with your SAP partner based on your setup.
05What if SAP S/4HANA is offline or slow?
The customer is told that the information is not available right now and the conversation is handed to your team. No answer is made up from old data.
06How long does setup take?
A single flow (for example stock and price enquiries) is usually live within days; wider setups are added step by step. Setup is remote, anywhere in Turkey.
Other software
Also works with these programs.
Let’s start
Free consultation for your SAP S/4HANA setup.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.