Tickets are opened complete
Photo, address and device details are gathered in a single conversation.
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A fault report is opened with a photo, and a technician is on the way.
The customer sends a photo and location, a ticket is opened and a suitable team is assigned; “When will the technician come?” is answered on WhatsApp.
Meta Revaonline · connected to your software
The boiler is leaking water, I’m sending a photo.
Your ticket is open: #S-4471. A technician in your area can come tomorrow between 09:00 and 12:00. Does that suit you?
That works.
Work order assigned to Mehmet
I’ll let you know when Mehmet, our technician, is on his way tomorrow morning.
Connected to your software
Replies 24/7
Questions you get every day
Do these questions sound familiar?
“I want to report a fault”“When will the technician come?”“Where is my parcel?”“Is it covered by warranty?”“Can you send my invoice?”
All answered automatically on WhatsApp, with up-to-date information from your own software.
Before and after
The same day, two different stories.
TodayWith Meta Reva
WhatsApp and phone traffic
- Fault reports are opened with missing details, so customers are called back.
- “When will the technician come?” goes on all day.
- Customers call separately about delivery status.
Routine work handled automatically
- Tickets are opened complete, with photo and location.
- Once a technician is assigned, the customer is told the time.
- Delivery stages are reported automatically.
What you gain
Fewer calls, more time.
The right team at the right time
A technician or vehicle is assigned by area and schedule, and the customer is kept informed.
No more status questions
Departure, arrival and job-completed updates are sent automatically.
Intelligent Business
A summary for you every morning, too.
While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software.
Good morningYesterday’s summary · Technical service & logistics · sample
- Open work orders37
- Visits planned today19
- Late deliveries2
Your software
Connects to the software you use.
Your service tracking software, Netsis, Logo, Paraşüt, courier systems or Excel. Your team keeps working in the software it knows; Meta Reva only reads what is needed.
- Information and records always up to date
- Everyone sees only their own information
- If your software isn’t listed, we connect through its database or Excel
Your team takes over when needed
Warranty disputes, high-value approvals and complaints are passed to the service manager. Your team sees the whole conversation.
Process
How do we start? In four steps.
- STEP 1
Let’s talk
We find out which parts of your work you want to move to WhatsApp, and which software you use.
- STEP 2
We connect to your software
We set up a secure connection to your software; your data stays where it is and is not copied.
- STEP 3
We decide who sees what
Together we set which information your customers and staff can see.
- STEP 4
We test and go live
We test with real examples and take your number live, then expand step by step.
FAQ
Technical service & logistics: frequently asked questions
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01Do technicians receive jobs on WhatsApp too?
Yes. Technicians see the work order, address and notes on WhatsApp, and close the job with a photo when it’s done.
02Can warranty status be checked?
Warranty status can be read from your software using the serial number or invoice details.
03Does courier tracking information come through?
The tracking link or information provided by the courier company is used.
Other industries
Other businesses on WhatsApp too.
Let’s start
Free consultation for technical service & logistics.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.