Sales & orders
Customers ask for a product by text, photo or voice message, see the price and order on WhatsApp.
- Stock and prices come from your software
- Customer-specific prices and discounts
- Approved orders arrive in your software as sales orders
- Home
- Integrations
- SAP Business One
Connect WhatsApp to SAP Business One.
Your customers write on WhatsApp; Meta Reva reads the answer from SAP Business One for small and mid-sized companies and replies in seconds. Stock, price and account information is read from SAP Business One; records are written back only where the access path and your permissions allow it.
- Data stays in SAP Business One
- Remote setup
- No new software
Meta RevaSample conversation
Hi, do you have AX-2207 in stock? What is my price?
From SAP Business One: 48 in stock. Your price with your discount: 1,240.80 ₺ + VAT. How many should I add?
10 please, for tomorrow morning.
I have taken your order. Once our team confirms it, it is entered in SAP Business One. Delivery tomorrow 09:30.
What runs on WhatsApp with SAP Business One
The jobs your customers handle themselves.
Each one reads live data from SAP Business One. You choose where to start.
Customer accounts & statements
Customers ask what they owe, and their account statement arrives on WhatsApp as a PDF.
- Balance, due dates and recent payments
- PDF account statement for the selected period
- Payment reminders
Customer service
Recurring questions are answered automatically; the rest go to your team.
- WhatsApp, Instagram, Telegram on one screen
- Conversations are passed to your team with their history
- Working hours and holiday settings
Owner’s assistant
A daily summary of sales, collections and stock arrives on your phone.
- Ask “What did we sell today?”
- List of overdue collections
- Critical stock alerts
Editions and access
SAP Business One editions and connection paths.
What we look at first: which edition you run and which access path it offers.
Editions
SAP Business One (SAP HANA edition)SAP Business One (Microsoft SQL Server edition)
What can be asked on WhatsApp
- Business partners (customers and vendors)
- Items and stock
- Sales orders and invoices
- Other sales and purchasing documents
- Activities and sales opportunities
- User-defined fields and tables
Access paths
- Service Layer (OData)The Service Layer is a REST-based application server built on HTTP and OData. A session is opened and sets such as business partners, items and orders are queried.The Service Layer must be installed and reachable; license scope should be confirmed with your SAP partner.
- SQLQuery and SQL viewsFlexible SQL queries can be defined through the Service Layer. Exposing custom SQL views as OData applies only to the Microsoft SQL Server edition.SAP HANA and SQL Server syntax differ.
- DI API (COM/SDK)The DI API shares the same business object definitions as the Service Layer. It suits local, Windows-based applications.
Worth knowing
- Installing and exposing the Service Layer usually requires your SAP partner or IT administration.
- Older and newer OData versions are both supported; which one is used depends on your installation.
- SQL behavior differs between the SAP HANA and SQL Server editions; separate queries may be needed.
- Licensing, user types and access terms for cloud (SAP-hosted) setups could not be verified; confirm with SAP or your partner.
How-to
How to connect SAP Business One to WhatsApp.
- 01
Identify version and database
We identify your SAP Business One version and database (SQL Server or HANA). We check whether the Service Layer is installed and which OData version it offers.
- 02
Choose the access route
The Service Layer is usually chosen for WhatsApp; SQLQuery or SQL views may suit bulk reports. The choice follows the route your installation offers.
- 03
Permissions and read test
A separate SAP user with read-only authorization is defined. Business partners, orders and items are tried with small queries.
- 04
Go live
The Service Layer is published only over TLS and a restricted network path. The session is reused, query volume is limited, and license scope is confirmed with your partner.
Read the general guide: how to connect WhatsApp to ERP software
Meta Reva is an independent software company and is not an official partner of the vendor. Product names belong to their owners.
FAQ
Questions on your mind, in brief.
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01Is the Service Layer required to connect SAP Business One to WhatsApp?
The Service Layer is SAP's REST/OData-based access route and is usually the best fit for a web-based layer. The DI API is an alternative, but it suits local Windows applications better.
02Do the SQL Server and HANA editions of SAP Business One differ?
The Service Layer works on both databases. However, exposing SQL views as OData is specific to the SQL Server edition, and separate SQL may be needed for each.
03Can totals such as balances be queried through the Service Layer?
The Service Layer supports OData aggregation and grouping options. For calculated balance fields, version and database support should be tested first.
04How is a SAP Business One session managed?
A session is opened with user and company database details and expires after a set time. The session is therefore reused and renewed when it expires.
05What if SAP Business One is offline or slow?
The customer is told that the information is not available right now and the conversation is handed to your team. No answer is made up from old data.
06How long does setup take?
A single flow (for example stock and price enquiries) is usually live within days; wider setups are added step by step. Setup is remote, anywhere in Turkey.
Other software
Also works with these programs.
Let’s start
Free consultation for your SAP Business One setup.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.