The phone isn’t engaged at peak times
Reservations and takeaway orders are taken on WhatsApp, so your team can focus on service.
- Home
- Industries
- Restaurants & cafés
Table bookings and takeaway orders on WhatsApp. No more engaged tone at peak times.
Your customers browse the menu, book a table and place takeaway orders; orders go to the kitchen and your till software.
Meta Revaonline · connected to your software
Do you have a table for 4 tonight at 20:00?
20:00 is full, but there’s a table for 4 in the garden at 20:30. Shall I book it?
Sure. Also, can I get 2 lahmacun and 1 ayran to take away?
Table booked · Takeaway order sent to the kitchen
Your table is booked for 20:30. Your takeaway order will be ready in about 25 minutes, ₺340 in total.
Connected to your software
Replies 24/7
Questions you get every day
Do these questions sound familiar?
“Do you have room tonight?”“Are there vegan options on the menu?”“Do you do takeaway?”“When will my order arrive?”“Can you host a birthday party?”
All answered automatically on WhatsApp, with up-to-date information from your own software.
Before and after
The same day, two different stories.
TodayWith Meta Reva
WhatsApp and phone traffic
- At peak times the phone is always engaged.
- The reservation book and takeaway orders get mixed up.
- No-show tables stay empty.
Routine work handled automatically
- Table bookings and takeaway orders are taken on WhatsApp.
- Menu, price and allergen information is sent instantly.
- A reminder goes out before each booking, so there are fewer no-shows.
What you gain
Fewer calls, more time.
Fewer no-shows
A reminder goes out before each booking, and cancelled tables are opened up again.
You build regulars
Birthday, promotion and loyalty messages go regularly to customers who have opted in.
Intelligent Business
A summary for you every morning, too.
While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software.
Good morningYesterday’s summary · Restaurants & cafés · sample
- Yesterday’s revenue₺48,900
- Today’s reservations23 tables
- Takeaway orders61
Your software
Connects to the software you use.
Your till and POS software, takeaway ordering platforms, reservation list or Excel. Your software stays as it is; nothing is copied and every question is queried live.
- Information and records always up to date
- Everyone sees only their own information
- If your software isn’t listed, we connect through its database or Excel
Your team takes over when needed
Large groups, events and complaints go straight to the person in charge. The customer never has to start over.
Process
How do we start? In four steps.
- STEP 1
Let’s talk
We find out which parts of your work you want to move to WhatsApp, and which software you use.
- STEP 2
We connect to your software
We set up a secure connection to your software; your data stays where it is and is not copied.
- STEP 3
We decide who sees what
Together we set which information your customers and staff can see.
- STEP 4
We test and go live
We test with real examples and take your number live, then expand step by step.
FAQ
Restaurants & cafés: frequently asked questions
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01What do we need to do when the menu changes?
The menu is read from your software or the list you update; you don’t need to do anything else.
02How are takeaway orders passed to the kitchen?
Orders go to your till software or a screen of your choice.
03What about large group bookings?
Requests above a group size you set are passed straight to your team.
Other industries
Other businesses on WhatsApp too.
Let’s start
Free consultation for restaurants & cafés.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.