Customers
Ask about products, place orders and track deliveries.
- Home
- Features
One number, six core jobs. All with your own software.
Sales, account statements, appointments, customer service, field service and an owner’s summary. Your customer writes on WhatsApp; the answer comes from up-to-date information in your software, and the result is saved back into it.
All workflows, one screen
Pick a scenario, see how the system works live.
Choose a task on the left; follow, side by side, the message your customer sees on WhatsApp and how your system responds behind the scenes.
Meta RevaSample conversation
Do you have this one?
Found it in your catalogue: Premium A4 paper, 80 gsm. 240 boxes in stock, your price 1,120 TL/box. How many?
0:07
Voice message transcribed: “10 boxes, plus 5 boxes of staples”
Staples are in stock too. Total 11,320 TL. Shall I confirm the order?
Confirm.
Sales order posted to your software
Sales & orders
Customers ask for a product by text, photo or voice message, see the price and order on WhatsApp.
- Stock and prices come from your software
- Customer-specific prices and discounts
- Approved orders arrive in your software as sales orders
- Products asked by photo or barcode are matched against your catalogue; if there is no exact match, similar items are suggested
- Voice messages are transcribed and answered like any other question
- Understands misspelled product names too
What happens in your software
PhotoMatched with catalogue image
Voice messageTranscribed and processed
Stock & priceRead live from your software
OrderPosted as a sales order
Meta RevaSample conversation
Could you send my September statement?
Number verified · Yılmaz Yapı
Your balance is ₺48,250.00, with ₺6,400.00 overdue. Your September statement is attached.
PDF statement sent
Thanks, I’ll pay tomorrow.
Customer accounts & statements
Customers ask what they owe, and their account statement arrives on WhatsApp as a PDF.
- Balance, due dates and recent payments
- PDF account statement for the selected period
- Payment reminders
- Seen only by authorised people
What happens in your software
IdentityVerified by phone number
BalanceRead from the customer account
StatementPDF for the chosen period
Meta RevaSample conversation
Can I book an appointment with Dr. Ayşe on Thursday?
Available times on Thursday: 10:30, 14:00, 16:30. Which suits you?
10:30, please.
You’re booked for Thursday at 10:30. I’ll remind you the day before.
Saved to your calendar
Appointments & reservations
A suitable day and time is chosen, and the booking goes into your calendar.
- Doctor, specialist, table or room availability
- Automatic reminders
- Easy cancellation and rescheduling
- Cancelled slots become available again
What happens in your software
AvailabilityRead from your calendar
BookingSaved to the calendar
ReminderSent the day before
Meta RevaSample conversation
Where is my parcel?
Your order SF-24817 was shipped today. Tracking number: 7823 4410 92.
I’d also like to return something.
Passed to Ayşe with the full history
I’ve passed your request to our returns team; they’ll get back to you shortly.
Customer service
Recurring questions are answered automatically; the rest go to your team.
- WhatsApp, Instagram, Telegram on one screen
- Conversations are passed to your team with their history
- Working hours and holiday settings
- Ready-made message templates
What happens in your software
ShippingOrder status read
ReturnPassed to the team with history
ChannelsWhatsApp, Instagram, Telegram in one place
Meta RevaSample conversation
The boiler is leaking, sending a photo.
Photo and location received
Your ticket is open: S-4471. Mehmet will visit today between 14:00 and 16:00.
The technician is on the way, about 20 minutes.
Great, thank you.
Service & delivery
Fault reports, team assignment, shipping and delivery information.
- Tickets with photo and location
- Team assignment by area
- On the way / delivered notifications
- Job-completed confirmation
What happens in your software
TicketWork order S-4471 opened
AssignmentGiven to the local team
UpdatesOn the way and job done
Meta RevaSample conversation
What did we sell today?
Sales today are ₺184,600 and collections ₺96,300. That’s 8% ahead of the same time yesterday.
Any overdue payments?
3 customers are overdue, ₺42,750 in total. Shall I send the list?
Owner’s assistant
A daily summary of sales, collections and stock arrives on your phone.
- Ask “What did we sell today?”
- List of overdue collections
- Critical stock alerts
- Each employee sees only what they are authorised to see
What happens in your software
SalesLive from your software
CollectionsOverdue accounts listed
AccessManagers only
One day, one number
From morning to night, answers stay current.
An ordinary day on the same WhatsApp number. Times are examples.
- Owner’s assistant
The owner’s summary arrives
Yesterday’s sales, collections and critical stock on the phone.
How? - Sales & orders
A dealer places their own order
Sees their own price, confirms; the order lands in your software.
How? - Appointments & reservations
A customer picks their own time
Available times are shown and the booking goes into the calendar.
How? - Customer accounts & statements
A statement is requested, the PDF arrives
No need to call accounts.
How? - Service & delivery
A fault is logged and a technician assigned
Logged with photo and location, with on-the-way updates.
How? - Customer service
After hours, questions still get answered
Shipping and common questions; the rest goes to the team in the morning.
How?
Who gains what?
Everyone handles their part on WhatsApp.
Each person sees only what they are allowed to see.
Dealers
See their own prices and balance, and order even at night.
Sales reps
Check stock and prices on WhatsApp while on the road.
Accounts
Statements and payment reminders go out automatically.
Field teams
Get work orders and addresses on WhatsApp and sign off when done.
Owners
Get the daily summary and ask whatever they want to know.
The difference
Not a canned-answer bot: a live link to your business software.
TopicCanned-answer botMeta Reva
Where do answers come from?Pre-written textUp-to-date information in your software
Photos and voice messagesIgnored, left unansweredPhotos matched with your catalogue, voice transcribed
Orders and bookingsSends a form or a linkTakes them in the chat and saves them to your software
Personal informationThe same answer for everyoneRecognises the number; prices and balances are personal
When unsureMay give an irrelevant answerPasses the conversation to your team with its history
Record keepingConversations get scatteredEvery action recorded: who, when, what
FAQ
Questions on your mind, in brief.
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01What happens when a customer sends a product photo or a voice message?
The photo is compared with the product images in your catalogue; an exact match is sent with stock and price, otherwise similar products are suggested. Barcode photos are read as well. Voice messages are transcribed and answered like written questions. Uncertain cases are handed to your team.
02Which channels does it work on?
WhatsApp first, and Instagram messages, Telegram and e-mail can be gathered on the same screen. Whatever channel the customer writes on, the answer comes from your software.
03What if a customer misspells a product name?
Close spellings and abbreviations are understood; if more than one product fits, the customer is offered the options. If nothing fits, the question goes to your team.
04What happens outside working hours?
Stock, prices, orders and frequent questions are answered 24/7. Anything your team needs to look at lands with them in the morning, with its history.
05Do we have to start all jobs at once?
No. Most businesses start with one job (for example stock and price enquiries); the others are added to the same number step by step.
06Can my staff use it too?
Yes. Sales reps, accounting, field teams and managers use the same number and see only what their role allows.
Let’s start
Let’s bring your business to WhatsApp together.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.