A guest writes from the room, the hotel springs into action.
When a guest scans the card on the nightstand, WhatsApp opens with the room number. The request goes straight to the right staff member’s phone, with no switchboard or front desk in between; when the job is done, the guest is told.
Scan, write, and it automatically reaches the right person.
The guest shows the QR code on the nightstand to the camera. No app, no password, no typing a room number.
Natural sentences such as “2 extra pillows” or “the air conditioner is dripping” are matched to the right department.
On the housekeeper’s or maintenance team’s own WhatsApp, together with the room number.
Staff say “Done”; the guest is informed automatically.
Every request, to the right department’s
right person.
Cleaning, technical faults, restaurant, transfers… Requests don’t get mixed up; each goes to the right team according to your own hotel’s structure. Pick a request and follow its journey:
Sample routing. Set up to match your hotel.
Zero interface,
zero training.
Staff change constantly during the season; you don’t have to teach newcomers a dashboard, a tablet or a complicated program. The task lands in the WhatsApp they already use. When the job is done, they just write “Done”.
- No new screenNo app to install, no tablets to hand out.
- The task is on their own WhatsAppRoom number and request in a single message.
- Closes with one tapThe system is updated and the guest is informed.
The guest is in the hotel,
so is the opportunity.
A small suggestion made at the right moment, while the conversation is already open, means both a better stay and extra revenue. Pick a suggestion and watch the guest’s side:
Messages are sent only with the guest’s consent and in line with WhatsApp rules. Content, timing and audience are set to suit your hotel; the texts are examples.
Before a bad review is written,
you already know.
An hour or two before check-out, the guest receives a short question. If they are not satisfied, an alert reaches the manager’s phone immediately and you can make it right face to face before they leave. If they are happy, they are sent to the Google review page with one tap. Pick a rating:
Before the guest even arrives,
WhatsApp is on your side.
Vacant rooms, prices, check-in times, transfers: even at night, the answer comes from your booking software. Pick a question and try it:
- Night-time bookings aren’t lost. Availability and prices are given and an option is taken even when the front desk is closed.
- Right room, right price. Answers come from the current situation, not an old list.
From booking
to check-out, one line.
The guest asks about vacant rooms, prices and check-in time on WhatsApp; the answer comes from your booking software.
The QR code on the nightstand card is scanned; the conversation opens with the room number, and the guest doesn’t have to type anything.
Pillows, air conditioning, restaurant… Every request lands on the right team’s own WhatsApp and closes with one tap when the job is done.
After departure the guest is thanked and asked how their stay went.
A happy guest is guided to write a review; an unhappy guest’s feedback reaches the manager before it becomes a review.
Starting the day with
your hotel’s pulse.
With Intelligent Business, a summary of your hotel arrives on your WhatsApp every morning. The figures below are sample data; yours are read from your own booking software.
Your software stays as it is
Your hotel booking (PMS) software, channel manager, accounting software or Excel list. Data isn’t copied; every question is queried live.
Your team takes over when needed
Group bookings, special prices and complaints are passed to the front desk. The guest never has to start over.
Authorised numbers only
Summaries and alerts go only to the phone numbers you allow.
Questions
hoteliers ask.
No. Tasks arrive on staff’s own WhatsApp; when the job is done they just write “Done” or press the button.
The QR code on the card in each room opens a ready-made WhatsApp message containing that room’s number. The guest simply sends it.
Availability is read from a single source; when a booking request is confirmed, it stays consistent with the record in your channel manager. The setup is agreed together during installation.
If you wish, a payment link can be sent; we’ll look at it together in the first call, depending on your payment infrastructure.
Yes. Replies can be given in whichever language the guest writes in.
Who the message goes to, when, and with what text is set according to your hotel. Your own business page is used as the Google review link.
Other businesses on WhatsApp too.
Let your guest write, let the hotel answer.
Tell us about your hotel and the software you use; let’s plan together how to set it up, from the room card to the check-out message. The first call is free.