Less load on the call centre
Appointments, cancellations and frequently asked questions are answered on WhatsApp automatically.
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- Industries
- Hospitals & clinics
Patients book appointments on WhatsApp. Your call centre gets a break.
Finding a suitable doctor and time, appointment reminders, preparation instructions and result-ready notifications on WhatsApp; medical decisions always stay with your healthcare team.
Meta Revaonline · connected to your software
Hello, can I get a cardiology appointment this week?
Dr. Ayşe Kaya is available Thursday at 10:30 and Friday at 14:00. Which would you prefer?
Thursday at 10:30, please.
Appointment saved in the hospital software
Your appointment is booked. I’ll send a reminder the day before. Please remember to bring your ID.
Connected to your software
Replies 24/7
Questions you get every day
Do these questions sound familiar?
“Which doctor is available when?”“Can I cancel my appointment?”“Are my test results ready?”“Which insurers do you work with?”“How do I get to the hospital?”
All answered automatically on WhatsApp, with up-to-date information from your own software.
Before and after
The same day, two different stories.
TodayWith Meta Reva
WhatsApp and phone traffic
- The call centre is flooded with appointment and results questions.
- Cancelled appointments stay empty.
- Patients are called one by one for reminders.
Routine work handled automatically
- Patients choose a suitable doctor and time on WhatsApp.
- Cancelled slots are opened up again.
- Appointment reminders go out automatically.
What you gain
Fewer calls, more time.
Fewer empty slots
Reminders and easy cancellation mean freed-up slots are offered to other patients.
Privacy comes first
Verified by phone number, patients see only their own information; sensitive content is not shared.
Intelligent Business
A summary for you every morning, too.
While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software.
Good morningYesterday’s summary · Hospitals & clinics · sample
- Today’s appointments212
- Empty slots9
- Cancellations / reschedules14
Your software
Connects to the software you use.
Hospital information system (HIS), clinic appointment software, laboratory system or Excel. Your team keeps working in the software it knows; Meta Reva only reads what is needed.
- Information and records always up to date
- Everyone sees only their own information
- If your software isn’t listed, we connect through its database or Excel
Your team takes over when needed
Medical questions, emergencies and complaints are never answered automatically; they go straight to healthcare staff. Your team sees the whole conversation.
Process
How do we start? In four steps.
- STEP 1
Let’s talk
We find out which parts of your work you want to move to WhatsApp, and which software you use.
- STEP 2
We connect to your software
We set up a secure connection to your software; your data stays where it is and is not copied.
- STEP 3
We decide who sees what
Together we set which information your customers and staff can see.
- STEP 4
We test and go live
We test with real examples and take your number live, then expand step by step.
FAQ
Hospitals & clinics: frequently asked questions
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01Are test results sent on WhatsApp?
Only in the way your institution permits, and after the patient’s identity has been verified. Privacy rules are decided together with you during setup.
02Who answers medical questions?
Medical questions, emergencies and complaints are not answered automatically; they go straight to your healthcare staff.
03Does it connect to our hospital information system?
We connect using the method your HIS provides (database or API); we look at this together in the consultation.
Other industries
Other businesses on WhatsApp too.
Let’s start
Free consultation for hospitals & clinics.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.