Units, packs, cases, metres and kilograms
This capability is configured around your organisation’s ERP data, access permissions and operating rules.
WhatsApp Cart
and Ordering
Customers add products to a cart, confirm quantity and unit rules, review the order summary and complete approval in the same conversation.
Direct definition
What is WhatsApp Cart and Ordering?
Customers add products to a cart, confirm quantity and unit rules, review the order summary and complete approval in the same conversation.
Primary source: Meta Reva product and integration documentation.
Capabilities
What this workflow covers
Cart updates and order summary
This capability is configured around your organisation’s ERP data, access permissions and operating rules.
Recording the confirmed order
This capability is configured around your organisation’s ERP data, access permissions and operating rules.
Controlled delivery
Implementation approach
Data sources and permissions are defined first. WhatsApp conversation steps are then mapped to ERP rules, tested with operational scenarios and released through a controlled go-live.
- ScopeDefine data sources, users and permissions.
- ConfigureMap WhatsApp steps to ERP and operating rules.
- ValidateTest normal, uncertain and failure scenarios.
- Go liveRelease with monitoring and agent handoff controls.
FAQ
Clear answers to common questions
What is WhatsApp ERP integration?
WhatsApp ERP integration is a governed connection that lets authorised product, inventory, customer-specific pricing, order and account data from an ERP system be used inside WhatsApp workflows.
Does Meta Reva replace an ERP or accounting system?
No. Meta Reva operates as an integration and workflow layer around the existing ERP or accounting system. The system of record remains the organisation’s authorised business software.
Can customers place B2B orders through WhatsApp?
Yes. Customers can search products, review authorised inventory and account-specific pricing, build a cart and confirm an order in WhatsApp when those steps are included in the configured workflow.
Plan the right scope for your operation.