AI-Powered Customer Assistant
Meta Reva identifies product, order, account and support intent in WhatsApp messages, then provides a governed response or hands the conversation to an agent.
Read the documentation → Meta Reva
Platform Features
Explore smart product search, stock reservation, PDF statements, reconciliation, agent handoff and multi-tenant infrastructure.
Primary product documentation
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Smart Product Search
Product names, codes, dimensions, colours and attributes are matched against the catalogue with tolerance; uncertain results trigger clarification.
Read the documentation →Category and Campaign Management
Categories, campaigns and featured products from the ERP or catalogue source are turned into discoverable WhatsApp lists.
Read the documentation →Real-Time Stock Reservation
Inventory can be reserved atomically during cart and order workflows; expired or cancelled reservations are released safely.
Read the documentation →Automatic PDF Account Statements
Authorised statement data from the ERP is converted into a PDF, named safely and delivered to the relevant WhatsApp conversation.
Read the documentation →Automated Account Reconciliation
Account reconciliation messages are scheduled around the working calendar; approvals, rejections and statement requests are recorded as separate outcomes.
Read the documentation →Live Agent Handoff
Uncertain, critical or human-review conversations are handed to an authorised agent with context and a concise summary preserved.
Read the documentation →Department and Callback Management
Customer requests are converted into department notes, conversation summaries or callback tasks and recorded as operational work.
Read the documentation →Business Hours and Holiday Management
The system considers business hours and public holidays so automated replies, agent handoff and scheduled work follow the appropriate calendar.
Read the documentation →Multi-Tenant Company Management
ERP, catalogue, campaign, message-template and working-calendar settings for multiple companies are isolated by tenant on the same platform.
Read the documentation →Secure and Scalable Infrastructure
Message deduplication, rate limits, queues, timeouts and safe error handling work together to keep workflows controlled under load.
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