# How to connect KolayBi to WhatsApp | Meta Reva > Connecting KolayBi to WhatsApp: customer, invoice and stock queries based on the API route the program offers, read-focused setup. Source: https://metareva.com/en/integrations/kolaybi/ KolayBi integration # Connect WhatsApp to _KolayBi._ Your customers write on WhatsApp; Meta Reva reads the answer from the cloud accounting software KolayBi and replies in seconds. Stock, price and account information is read from KolayBi; records are written back only where the access path and your permissions allow it. - Data stays in KolayBi - Remote setup - No new software ![KolayBi logo](/uploads/integrations/kolaybi.webp) What runs on WhatsApp with KolayBi ## The jobs your customers _handle themselves._ Each one reads live data from KolayBi. You choose where to start. ### Sales & orders Customers ask for a product by text, photo or voice message, see the price and order on WhatsApp. - Stock and prices come from your software - Customer-specific prices and discounts - Approved orders arrive in your software as sales orders ### Customer accounts & statements Customers ask what they owe, and their account statement arrives on WhatsApp as a PDF. - Balance, due dates and recent payments - PDF account statement for the selected period - Payment reminders ### Customer service Recurring questions are answered automatically; the rest go to your team. - WhatsApp, Instagram, Telegram on one screen - Conversations are passed to your team with their history - Working hours and holiday settings ### Owner’s assistant A daily summary of sales, collections and stock arrives on your phone. - Ask “What did we sell today?” - List of overdue collections - Critical stock alerts Editions and access ## KolayBi _editions and connection paths._ What we look at first: which edition you run and which access path it offers. ### Editions KolayBi Ofis KolayBi Ofis Plus KolayBi Jet KolayBi Banka KolayBi Link ### What can be asked on WhatsApp - Customers and suppliers - Invoices and e-invoices - Payments and collections - Stock and inventory ### Access paths - **REST API (v1)** KolayBi publishes a versioned REST API document on its developer portal. Requests use a Bearer token and a channel header; customers, invoices, e-invoices, payments and stock are mentioned. Which plan includes the API is contradictory across sources; confirm with KolayBi. - **API key and channel** In the application, an API key and an API channel are created under the account profile in Settings. These are used to obtain a time-limited access token. When the token expires, a new one is obtained. ### Worth knowing - Which plan includes the API is contradictory: the site mentions a free API, while the pricing page appears to treat it as a higher-plan feature. Confirm with the vendor before purchasing. - The example address verified in the documentation belongs to the test (sandbox) environment; the production address and behavior should be confirmed with the vendor. - The full list of read endpoints could not be verified; customer, invoice and payment queries are determined by checking the portal. - No rate limit or quota information was found in the documentation; automatic token renewal is required. How-to ## How to connect _KolayBi to WhatsApp._ 1. _01_ ### Check plan and API Check your KolayBi plan and whether the option to create an API key is available in your account. If it is not, ask KolayBi about the plan condition. 2. _02_ ### Choose the access method The REST API is used for reading; a token is obtained with the key and channel created in the app. The test environment is tried first, and production details are confirmed with KolayBi. 3. _03_ ### Read permissions and testing We start with read endpoints only; customer, invoice and payment endpoints are verified in the portal. Automatic token renewal is tested. 4. _04_ ### Go live The API key is stored securely and never kept in code, logs or the client side. Before going live, results are compared with KolayBi screens. [Read the general guide: how to connect WhatsApp to ERP software](/en/integrations/whatsapp-erp-connection/) Meta Reva is an independent software company and is not an official partner of the vendor. Product names belong to their owners. FAQ ## Questions on your mind, _in brief._ The most common questions about setup, software and security. **Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply) 01 Does KolayBi have an API? Yes, a versioned API document is published on the developer portal, and the site has a free API link. Since which plan enables it is unclear in the sources, confirm with KolayBi. 02 Where do you get a KolayBi API key? According to the documentation, an API key and an API channel are created in the application under the account profile in Settings. An access token is then obtained with them. 03 Which KolayBi data suits WhatsApp queries? The documentation mentions customers, invoices, e-invoices, payments and stock. Because the full list of read endpoints could not be verified, the scope is clarified by checking the portal. 04 Does the KolayBi API cost extra? The site's free API wording conflicts with the pricing page's higher-plan appearance. We recommend getting the current condition confirmed by KolayBi in writing. 05 What if KolayBi is offline or slow? The customer is told that the information is not available right now and the conversation is handed to your team. No answer is made up from old data. 06 How long does setup take? A single flow (for example stock and price enquiries) is usually live within days; wider setups are added step by step. Setup is remote, anywhere in Turkey. Other software ## Also works with _these programs._ [Luca](/en/integrations/luca/) [Orka](/en/integrations/orka/) [SAP S/4HANA](/en/integrations/sap-s4hana/) [Oracle NetSuite](/en/integrations/oracle-netsuite/) [Bay-t](/en/integrations/bay-t/) [Logo](/en/integrations/logo/) [Mikro](/en/integrations/mikro/) [ETA](/en/integrations/eta/) [All integrations](/en/integrations/) Let’s start ## Free consultation for your _KolayBi setup._ Tell us which software you use and what customers ask most. We will map out the right flow for free. [WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com) - **Same-day reply**Usually the same day, during working hours. - **20 minutes is enough**We listen to your software and your most common question. - **No commitment**The first call is free; what follows is up to you.