# Hepsiburada WhatsApp integration | Meta Reva

> Connect WhatsApp to your Hepsiburada store: customers ask about order status, shipping and returns on WhatsApp and get a live answer from Hepsiburada.

Source: https://metareva.com/en/integrations/hepsiburada/

Hepsiburada integration

# Connect WhatsApp to _Hepsiburada._

Your customers write on WhatsApp; Meta Reva reads the answer from your Hepsiburada store and replies in seconds. Product, stock, order and shipment information comes from Hepsiburada. You keep using your store panel.

-   Data stays in Hepsiburada
-   Remote setup
-   No new software

![Hepsiburada logo](/uploads/integrations/hepsiburada-yuvarlak-logo-20260721022929-fd2e09.webp)

What runs on WhatsApp with Hepsiburada

## The jobs your customers _handle themselves._

Each one reads live data from Hepsiburada. You choose where to start.

### Sales & orders

Customers ask for a product by text, photo or voice message, see the price and order on WhatsApp.

-   Stock and prices come from your software
-   Customer-specific prices and discounts
-   Approved orders arrive in your software as sales orders

### Customer service

Recurring questions are answered automatically; the rest go to your team.

-   WhatsApp, Instagram, Telegram on one screen
-   Conversations are passed to your team with their history
-   Working hours and holiday settings

### Owner’s assistant

A daily summary of sales, collections and stock arrives on your phone.

-   Ask “What did we sell today?”
-   List of overdue collections
-   Critical stock alerts

How the connection works

## How Meta Reva _connects to Hepsiburada._

1.  _01_
    
    ### Connection
    
    We connect through Hepsiburada’s official integration interface (API). Product, stock, order and shipment data are read live; nothing is copied.
    
2.  _02_
    
    ### Rules
    
    Together we define who may see what: a customer sees only their own orders and shipments, your team only what it is permitted to see. Prices and stock come from your Hepsiburada store as they are right now.
    
3.  _03_
    
    ### Records and handover
    
    A customer asks about an order, a return or a shipment and the answer comes from Hepsiburada. Where Hepsiburada’s API allows it, a request or note is added. When something is unclear, the conversation is handed to your team with its history.
    

FAQ

## Questions on your mind, _in brief._

The most common questions about setup, software and security.

**Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply)

01 What information from my Hepsiburada store can be used?

Product, stock, order and shipment information, as far as Hepsiburada’s official API provides it. We confirm together in the free consultation what is possible.

02 Does Meta Reva change anything in Hepsiburada?

No. Your Hepsiburada store stays as it is. Meta Reva only reads the information a customer asks for and does not change anything in your store unless you allow it.

03 What if Hepsiburada is offline or slow?

The customer is told that the information is not available right now and the conversation is handed to your team. No answer is made up from old data.

04 How long does setup take?

A single flow (for example stock and price enquiries) is usually live within days; wider setups are added step by step. Setup is remote, anywhere in Turkey.

Other software

## Also works with _these programs._

[Shopify](/en/integrations/shopify/) [ikas](/en/integrations/ikas/) [Microsoft SQL Server](/en/integrations/microsoft-sql-server/) [Netsis](/en/integrations/netsis/) [Uyumsoft](/en/integrations/uyumsoft/) [Sentez](/en/integrations/sentez/) [Vega](/en/integrations/vega/) [Canias](/en/integrations/canias/) [All integrations](/en/integrations/)

Let’s start

## Free consultation for your _Hepsiburada setup._

Tell us which software you use and what customers ask most. We will map out the right flow for free.

[WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com)

-   **Same-day reply**Usually the same day, during working hours.
-   **20 minutes is enough**We listen to your software and your most common question.
-   **No commitment**The first call is free; what follows is up to you.