# How to connect Akınsoft to WhatsApp | Meta Reva > Connect WhatsApp to Akınsoft Wolvox: customers ask for stock, prices, orders or statements and get a live answer; orders are posted to Akınsoft. Remote setup. Source: https://metareva.com/en/integrations/akinsoft/ Akınsoft integration # Connect WhatsApp to _Akınsoft._ Your customers write on WhatsApp; Meta Reva reads the answer from Akınsoft Wolvox and other Akınsoft products and replies in seconds. Stock, price and account information is read from Akınsoft; records are written back only where the access path and your permissions allow it. - Data stays in Akınsoft - Remote setup - No new software ![Akınsoft logo](/uploads/integrations/akinsoft-wolvox.webp) What runs on WhatsApp with Akınsoft ## The jobs your customers _handle themselves._ Each one reads live data from Akınsoft. You choose where to start. ### Sales & orders Customers ask for a product by text, photo or voice message, see the price and order on WhatsApp. - Stock and prices come from your software - Customer-specific prices and discounts - Approved orders arrive in your software as sales orders ### Customer accounts & statements Customers ask what they owe, and their account statement arrives on WhatsApp as a PDF. - Balance, due dates and recent payments - PDF account statement for the selected period - Payment reminders ### Customer service Recurring questions are answered automatically; the rest go to your team. - WhatsApp, Instagram, Telegram on one screen - Conversations are passed to your team with their history - Working hours and holiday settings ### Owner’s assistant A daily summary of sales, collections and stock arrives on your phone. - Ask “What did we sell today?” - List of overdue collections - Critical stock alerts Editions and access ## Akınsoft _editions and connection paths._ What we look at first: which edition you run and which access path it offers. ### Editions WOLVOX26 Wolvox 9 Wolvox ERP WOLVOX WebConnect OctoCloud ### What can be asked on WhatsApp - Customer and supplier accounts - Stock and stock movements - Invoices, orders and delivery notes - Cash, bank and cheques/notes - Quotations - Service records and warehouse ### Access paths - **Wolvox SDK (XML)** Exports Wolvox ERP data as XML or writes records into the program from XML. The connection uses server details and developer codes issued by AKINSOFT. The SDK licence is requested from AKINSOFT's Licence department; the source article covers Wolvox 8-9. - **WolvoxApi (REST)** A third-party source states that Wolvox is accessed through a REST interface called WolvoxApi. This interface could not be verified in AKINSOFT's own documentation. Should be confirmed with the vendor or your reseller. ### Worth knowing - No public, detailed Wolvox API documentation was found, so the access route is determined in a preliminary call, based on the documentation provided by AKINSOFT or your reseller and on your licence. - Using the SDK or an API may require a separate activation from AKINSOFT's Licence department; its scope should be confirmed with the vendor or your reseller. - The SDK article covers Wolvox 8-9; WOLVOX26 may need separate documentation. A current, licensed version may be required. - WebConnect is AKINSOFT's own web and mobile access solution, not a developer API; the route may also differ depending on a Firebird or MSSQL installation. How-to ## How to connect _Akınsoft to WhatsApp._ 1. _01_ ### Identify version and database Find out from the Control Panel whether you use Wolvox 8, 9 or WOLVOX26, and whether the database is Firebird or MSSQL. Note the server details. 2. _02_ ### Determine the access route We speak with AKINSOFT or your reseller to clarify the SDK (XML) or, if available, WolvoxApi option. Which route is open in your licence is confirmed at this stage. 3. _03_ ### Set up read permissions A separate Wolvox user that sees only the relevant modules is defined. The connection is tested in a test company, checking customer, stock and order samples. 4. _04_ ### Go live The connection is opened on a current, licensed version, and server access is restricted by firewall. Read queries are enabled first; write actions are added later, if permitted. [Read the general guide: how to connect WhatsApp to ERP software](/en/integrations/whatsapp-erp-connection/) Meta Reva is an independent software company and is not an official partner of the vendor. Product names belong to their owners. FAQ ## Questions on your mind, _in brief._ The most common questions about setup, software and security. **Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply) 01 What is the route for pulling Wolvox data for WhatsApp? The route documented in AKINSOFT's knowledge base is the Wolvox SDK (XML). WolvoxApi appears only in a third-party source, so which one is open in your licence should be confirmed with AKINSOFT or your reseller. 02 Is a separate licence needed for the Wolvox SDK? According to AKINSOFT's knowledge base, SDK licence activation should be requested from the Licence department before use. Technical support is also stated to be limited. 03 Is WebConnect an API? No. WebConnect is AKINSOFT's solution for web and mobile access to Wolvox ERP data; the sources do not describe it as a developer API. 04 Which database does Wolvox use? AKINSOFT documentation describes a Firebird-based installation, with referral to customer services for MSSQL-based setups. Whether direct database access is supported could not be verified. 05 What if Akınsoft is offline or slow? The customer is told that the information is not available right now and the conversation is handed to your team. No answer is made up from old data. 06 How long does setup take? A single flow (for example stock and price enquiries) is usually live within days; wider setups are added step by step. Setup is remote, anywhere in Turkey. Other software ## Also works with _these programs._ [DİA Bulut ERP](/en/integrations/dia/) [Nebim V3](/en/integrations/nebim-v3/) [SAP Business One](/en/integrations/sap-business-one/) [Microsoft Dynamics 365](/en/integrations/microsoft-dynamics-365/) [Odoo](/en/integrations/odoo/) [Trendyol](/en/integrations/trendyol/) [Hepsiburada](/en/integrations/hepsiburada/) [Shopify](/en/integrations/shopify/) [All integrations](/en/integrations/) Let’s start ## Free consultation for your _Akınsoft setup._ Tell us which software you use and what customers ask most. We will map out the right flow for free. [WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com) - **Same-day reply**Usually the same day, during working hours. - **20 minutes is enough**We listen to your software and your most common question. - **No commitment**The first call is free; what follows is up to you.