# WhatsApp automation for technical service & logistics > Log faults with photo and location, assign a team, and answer “when will the technician come?” and delivery questions on WhatsApp. Source: https://metareva.com/en/industries/technical-service/ Industry solution # A fault report is opened with a photo, and a technician is on the way. The customer sends a photo and location, a ticket is opened and a suitable team is assigned; “When will the technician come?” is answered on WhatsApp. Questions you get every day ## Do these questions _sound familiar?_ “I want to report a fault” “When will the technician come?” “Where is my parcel?” “Is it covered by warranty?” “Can you send my invoice?” All answered automatically on WhatsApp, **with up-to-date information from your own software**. Before and after ## The same day, _two different stories._ Today With Meta Reva ### **WhatsApp and phone traffic** - Fault reports are opened with missing details, so customers are called back. - “When will the technician come?” goes on all day. - Customers call separately about delivery status. ### **Routine work handled automatically** - Tickets are opened complete, with photo and location. - Once a technician is assigned, the customer is told the time. - Delivery stages are reported automatically. What you gain ## Fewer calls, _more time._ 01 ### Tickets are opened complete Photo, address and device details are gathered in a single conversation. 02 ### The right team at the right time A technician or vehicle is assigned by area and schedule, and the customer is kept informed. 03 ### No more status questions Departure, arrival and job-completed updates are sent automatically. Intelligent Business ## A summary for you _every morning, too._ While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software. **Good morning** Yesterday’s summary · Technical service & logistics · sample - Open work orders **37** - Visits planned today **19** - Late deliveries **2** 08:00 Your software ## Connects to _the software you use._ Your service tracking software, Netsis, Logo, Paraşüt, courier systems or Excel. Your team keeps working in the software it knows; Meta Reva only reads what is needed. - Information and records always up to date - Everyone sees only their own information - If your software isn’t listed, we connect through its database or Excel ### Your team takes over when needed Warranty disputes, high-value approvals and complaints are passed to the service manager. Your team sees the whole conversation. Process ## How do we start? _In four steps._ 1. STEP 1 ### Let’s talk We find out which parts of your work you want to move to WhatsApp, and which software you use. 2. STEP 2 ### We connect to your software We set up a secure connection to your software; your data stays where it is and is not copied. 3. STEP 3 ### We decide who sees what Together we set which information your customers and staff can see. 4. STEP 4 ### We test and go live We test with real examples and take your number live, then expand step by step. FAQ ## Technical service & logistics: frequently asked questions The most common questions about setup, software and security. **Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply) 01 Do technicians receive jobs on WhatsApp too? Yes. Technicians see the work order, address and notes on WhatsApp, and close the job with a photo when it’s done. 02 Can warranty status be checked? Warranty status can be read from your software using the serial number or invoice details. 03 Does courier tracking information come through? The tracking link or information provided by the courier company is used. Other industries ## Other businesses _on WhatsApp too._ [Auto parts & repair trade](/en/industries/auto-parts/) [Wholesalers & manufacturers](/en/industries/wholesale/) [Retail & e-commerce](/en/industries/retail-ecommerce/) [Hotels & guesthouses](/en/industries/hospitality/) [Restaurants & cafés](/en/industries/restaurants/) [Hospitals & clinics](/en/industries/healthcare/) [Beauty & appointment-based businesses](/en/industries/beauty-appointments/) [Schools & courses](/en/industries/education/) Let’s start ## Free consultation _for technical service & logistics._ Tell us which software you use and what customers ask most. We will map out the right flow for free. [WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com) - **Same-day reply**Usually the same day, during working hours. - **20 minutes is enough**We listen to your software and your most common question. - **No commitment**The first call is free; what follows is up to you.