# WhatsApp automation for hospitals & clinics | Meta Reva > Doctor and time selection, appointment reminders, preparation notes and result notifications on WhatsApp. Medical decisions stay with you. Source: https://metareva.com/en/industries/healthcare/ Industry solution # Patients book appointments on WhatsApp. Your call centre gets a break. Finding a suitable doctor and time, appointment reminders, preparation instructions and result-ready notifications on WhatsApp; medical decisions always stay with your healthcare team. Questions you get every day ## Do these questions _sound familiar?_ “Which doctor is available when?” “Can I cancel my appointment?” “Are my test results ready?” “Which insurers do you work with?” “How do I get to the hospital?” All answered automatically on WhatsApp, **with up-to-date information from your own software**. Before and after ## The same day, _two different stories._ Today With Meta Reva ### **WhatsApp and phone traffic** - The call centre is flooded with appointment and results questions. - Cancelled appointments stay empty. - Patients are called one by one for reminders. ### **Routine work handled automatically** - Patients choose a suitable doctor and time on WhatsApp. - Cancelled slots are opened up again. - Appointment reminders go out automatically. What you gain ## Fewer calls, _more time._ 01 ### Less load on the call centre Appointments, cancellations and frequently asked questions are answered on WhatsApp automatically. 02 ### Fewer empty slots Reminders and easy cancellation mean freed-up slots are offered to other patients. 03 ### Privacy comes first Verified by phone number, patients see only their own information; sensitive content is not shared. Intelligent Business ## A summary for you _every morning, too._ While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software. **Good morning** Yesterday’s summary · Hospitals & clinics · sample - Today’s appointments **212** - Empty slots **9** - Cancellations / reschedules **14** 08:00 Your software ## Connects to _the software you use._ Hospital information system (HIS), clinic appointment software, laboratory system or Excel. Your team keeps working in the software it knows; Meta Reva only reads what is needed. - Information and records always up to date - Everyone sees only their own information - If your software isn’t listed, we connect through its database or Excel ### Your team takes over when needed Medical questions, emergencies and complaints are never answered automatically; they go straight to healthcare staff. Your team sees the whole conversation. Process ## How do we start? _In four steps._ 1. STEP 1 ### Let’s talk We find out which parts of your work you want to move to WhatsApp, and which software you use. 2. STEP 2 ### We connect to your software We set up a secure connection to your software; your data stays where it is and is not copied. 3. STEP 3 ### We decide who sees what Together we set which information your customers and staff can see. 4. STEP 4 ### We test and go live We test with real examples and take your number live, then expand step by step. FAQ ## Hospitals & clinics: frequently asked questions The most common questions about setup, software and security. **Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply) 01 Are test results sent on WhatsApp? Only in the way your institution permits, and after the patient’s identity has been verified. Privacy rules are decided together with you during setup. 02 Who answers medical questions? Medical questions, emergencies and complaints are not answered automatically; they go straight to your healthcare staff. 03 Does it connect to our hospital information system? We connect using the method your HIS provides (database or API); we look at this together in the consultation. Other industries ## Other businesses _on WhatsApp too._ [Auto parts & repair trade](/en/industries/auto-parts/) [Wholesalers & manufacturers](/en/industries/wholesale/) [Retail & e-commerce](/en/industries/retail-ecommerce/) [Hotels & guesthouses](/en/industries/hospitality/) [Restaurants & cafés](/en/industries/restaurants/) [Beauty & appointment-based businesses](/en/industries/beauty-appointments/) [Schools & courses](/en/industries/education/) [Technical service & logistics](/en/industries/technical-service/) Let’s start ## Free consultation _for hospitals & clinics._ Tell us which software you use and what customers ask most. We will map out the right flow for free. [WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com) - **Same-day reply**Usually the same day, during working hours. - **20 minutes is enough**We listen to your software and your most common question. - **No commitment**The first call is free; what follows is up to you.