# WhatsApp automation for auto parts & repair trade | Meta Reva > Answer part enquiries sent with a VIN, OEM code or photo on WhatsApp, using your stock and each mechanic’s own price; orders land in your software. Source: https://metareva.com/en/industries/auto-parts/ Industry solution # A mechanic asks for a part on WhatsApp. The answer goes out in seconds. Answer part enquiries that arrive with a VIN (chassis number), OEM code or photo, instantly, using your stock and each mechanic’s own price. The order goes straight into the software you already use. Questions you get every day ## Do these questions _sound familiar?_ “Do you have this part, how many are left?” “What’s my price?” “Is there an equivalent?” “How much do I owe?” “Has my order shipped?” All answered automatically on WhatsApp, **with up-to-date information from your own software**. Before and after ## The same day, _two different stories._ Today With Meta Reva ### **WhatsApp and phone traffic** - The phone rings all day, and the same part is asked about again and again. - Someone checks the warehouse for stock and works out the price in Excel. - Orders that come in at night wait until morning. ### **Routine work handled automatically** - The mechanic types the part, and stock and their own price go out in seconds. - If there is an equivalent part, it is suggested too. - Once confirmed, the order is entered in your software automatically. What you gain ## Fewer calls, _more time._ 01 ### The phone goes quiet, sales keep going Instead of answering the same questions one by one, your team looks after the customer at the counter; WhatsApp answers at night too. 02 ### No wrong part, no wrong price Answers come not from memory but from the current stock and customer-specific price list in your software. 03 ### Customer accounts and statements, handled A mechanic asks what they owe and the PDF account statement arrives on WhatsApp; no need to call accounting. Intelligent Business ## A summary for you _every morning, too._ While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software. **Good morning** Yesterday’s summary · Auto parts & repair trade · sample - Yesterday’s sales **₺186,400** - Most-asked part **Brake pads (42 times)** - Running low **6 products** 08:00 Your software ## Connects to _the software you use._ Logo, Mikro, Netsis, ETA, Zirve, Akınsoft Wolvox, Excel or your own software. No new software to learn; data isn’t copied, it’s queried live when needed. - Information and records always up to date - Everyone sees only their own information - If your software isn’t listed, we connect through its database or Excel ### Your team takes over when needed If part compatibility is uncertain, or a return or special discount is requested, the conversation passes right away to your staff at the counter. Nobody has to repeat themselves. Process ## How do we start? _In four steps._ 1. STEP 1 ### Let’s talk We find out which parts of your work you want to move to WhatsApp, and which software you use. 2. STEP 2 ### We connect to your software We set up a secure connection to your software; your data stays where it is and is not copied. 3. STEP 3 ### We decide who sees what Together we set which information your customers and staff can see. 4. STEP 4 ### We test and go live We test with real examples and take your number live, then expand step by step. FAQ ## Auto parts & repair trade: frequently asked questions The most common questions about setup, software and security. **Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply) 01 Can a mechanic who doesn’t know the part code still ask? Yes. The mechanic can type the part name, the vehicle make or send a photo; matching parts are listed, and if there is any doubt, the conversation is passed to your team. 02 Can we give each mechanic a different price? Yes. Prices and discounts come from the customer record in your software; everyone sees their own price. 03 What happens if someone with an unregistered phone number writes? They receive general information; prices and customer account details are not shown. If you prefer, your team can approve new customers first. Other industries ## Other businesses _on WhatsApp too._ [Wholesalers & manufacturers](/en/industries/wholesale/) [Retail & e-commerce](/en/industries/retail-ecommerce/) [Hotels & guesthouses](/en/industries/hospitality/) [Restaurants & cafés](/en/industries/restaurants/) [Hospitals & clinics](/en/industries/healthcare/) [Beauty & appointment-based businesses](/en/industries/beauty-appointments/) [Schools & courses](/en/industries/education/) [Technical service & logistics](/en/industries/technical-service/) Let’s start ## Free consultation _for auto parts & repair trade._ Tell us which software you use and what customers ask most. We will map out the right flow for free. [WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com) - **Same-day reply**Usually the same day, during working hours. - **20 minutes is enough**We listen to your software and your most common question. - **No commitment**The first call is free; what follows is up to you.